Terms and Conditions

These terms and conditions apply to the use of the jbEbert website. By accessing the site and placing an order you agree to be bound by the terms and conditions set out below.

I want you to be happy with whatever interaction you have with my products and services. If you have any questions that we can help with, please email me at judy@jbEbert.com.

Shop Policies

I believe your purchase at jbEbert should be as smooth as possible. My pieces are “on approval” to you. If anything does not fit, is the wrong color, doesn’t look wonderful on you, or for any reason you wish to return it, contact me for return details within 5 days of receipt. Please read through the following shop policies:

Payment

Paypal and credit card checkout through Simplify payment gateway are offered. Both can accept your credit card, plus Paypal is available if you have a Paypal account. You do not need an account, however, to use Paypal with your credit card. For your protection and mine, I do not offer any other payment methods online. If you wish to discuss another payment method, please contact me at judy@jbEbert.com.

Sales tax

Sales tax will be charged for all deliveries in Florida unless you have established a wholesale account with jbEbert.

Layaway

Layaway is always available, and can be easily arranged. Please contact me for details.

Shipping & Returns

We will ship two business days after the paid order, unless otherwise noted. If there is a delay, you will be notified by email. All items will ship by USPS Priority Mail, including tracking, and insurance within USA, except for wholesale orders. The wholesale buyer is responsible for shipping by USPS Priority Mail, tracked and insured at a flat rate of $14. Destinations everywhere else are shipped Priority or best way to your destination with payment of a reasonable upcharge to cover the additional cost. Items over $250 require signature. Please be aware of your international customs policies as they are beyond my control, and you are responsible for any and all customs fees or taxes.  I will declare the package at the actual purchase price. Please don’t ask me to falsify the shipping documents or pay your duty fees.

Refunds and Exchanges

My pieces are “on approval” to you. If anything does not fit, is the wrong color, doesn’t look wonderful on you, or for any reason you wish to return it, contact me for return details within 5 days of receipt. Please, do not return without prior approval. Unauthorized returns will not be accepted.

Refund (less shipping, tariffs and incurred fees) will be promptly made on receipt of INSURED return of the complete package, in resale-able condition, at buyer’s expense. Contact judy@jbEbert.com for return details within 5 days of receipt of item.

Copyright

The copyright of this site and the products within it are retained by the artist. Images, logos, descriptions or text from my site must not be reproduced without written permission.