FAQ

Do I need to register and set up an account to purchase?

An account is not required to purchase retail at jbEbert artisan jewelry. However, in order to ship to you and communicate with you about your purchase it is necessary to provide your mailing and email addresses. This is the same information that sets up an account, which provides you with order history. Wholesale applicants must be approved for an account before purchasing.

What do you do with this information?

It is securely maintained for the sole purpose of providing you with the items you purchase. It will never be sold or shared with anyone else.

Do you maintain credit card information?

I do not. I don't have access to your credit card information. It is held securely by the processing gateway and bank.

What are the shipping charges?

Free shipping is included on all US orders.

What shipping methods are used?

Domestic shipping is by US Postal Service Priority Mail, tracked and insured.

Where do you ship internationally?

Currently, I ship throughout the United States. If you live in another location, or have a question about your location, please contact me. We may be able to make special arrangements.

How soon after an order is placed, is it shipped?

Generally, items ship within two working days. You will be notified by email of the expected shipping date if I am away from the studio and shipment is delayed. If you require special shipping, for any reason, contact me.

Do you offer gift wrapping?

Yes! Contact me.

What is your return policy?

I want your purchase to be joyful. If you are displeased about anything ... the color doesn't look great on you or you just changed your mind ... anything, you can contact me, at jbebertjewelry@gmail.com, for an authorized return within 5 days of receiving your purchase. Only authorized returns will be accepted. You must package it as it was sent to you, with all enclosures returned as well, and ship it at your cost by the fastest method, tracked and insured. Upon my receiving your return, I will refund your payment (less shipping to you). See my complete refund policy.

Do you collect sales tax?

I collect sales tax on all shipments to destinations in Florida.

Can I have my purchase adjusted to fit me?

Absolutely! Most pieces can be customized for your comfort. Just contact me, above! It is best if this is done before first shipping to you.

Can you repair my piece if it is broken in the future?

Yes! Contact me, jbebertjewelry@gmail.com, for information.

What have people said about you?

I've gotten some really sweet loveletters from customers, here!

Where are you located, and how can I contact you?

I am located in tropical Venice, Florida. The quickest way to contact me is by email, above, which I personally check several times daily, wherever I am. I suggest you use my contact page with the link at the bottom of every page.

What payment methods do you use?

Available payment methods at checkout include Visa, Mastercard, Discover, American Express and Paypal. You do not need a Paypal account.

Can I visit your studio?

Yes! Contact me!

Do you do Consignment or Wholesale?

I do have Wholesale accounts, and am open to discussing an arrangement with you, if you have a qualified brick and mortar retail store. Please begin by contacting me at jbebert@gmail.com. Minimum purchases are required.